COVID-19 Rental Policies, Local Impact, & Disclaimers

Coastal Realty & Property Management has been committed to providing the best customer service in our industry for over 27 years. During these uncertain times, we are following government regulations and guidelines as reported by the World Health Organization and Center for Disease Control. As information is received, we will be continuing to update this page for your reference.

Updated June 26, 2020

St. Johns County has been APPROVED for Short Term Vacation Rentals!

 

St. Johns County has provided us with a Plan for Opening Short Term Vacation Rentals, which must be adhered to by all vacation rental companies in St. Augustine. To view the plan in its entirety, please click here. Please note that we DO NOT know the time frame for how long this plan will be enforced as it will be subject to future State Executive Orders and County Ordinances.

  • Vacation rental reservations, from areas identified by Governor DeSantis as high risk, through Executive Orders, must be for periods longer than the quarantine period established in that Order. Guests occupying those vacation rentals must adhere to the quarantine restrictions or be subject to established criminal and civil penalties. These U.S. states include Connecticut, Louisiana, New Jersey, and New York.
  • Reservations must "maintain adequate time" between a guest departure and a guest arrival to allow for effective cleaning and disinfecting of the rental unit. In order to adhere to this policy, some of our reservations will require 24 hours between guest stays. If you have previously reserved a reservation that is a "back-to-back" with another guest arrival or departure, you may be subject to leaving a day earlier than expected. Our rental managers will be in contact with you should your reservation require this or you can contact them directly for further information.
Pertinent State of FL Executive Orders
Executive Order 112  

Executive Order 114

Executive Order 120

Executive Order 123

Executive Order 139

Phase 2 of Florida Reopening 

  • The City of St. Augustine (Historic Downtown) and St. Augustine Beach are mandating all people inside businesses where social distancing is not possible to wear masks.
  • Restaurants, and retail stores will allow 100% occupancy for indoor capacity, and if restaurants have outdoor seating, guests can sit outside conforming to social distancing guidelines. Carry out and take out is still available, and we have some great options!
  • State parks are open. 
  • Museums & libraries will allow 50% occupancy.
  • Barber shops and hair salons are open.
  • Fitness centers and gyms will reopen with social distancing guidelines in place, and can now operate at 100% capacity.
  • Bars and entertainment venues, such as movie theaters, can operate at 50% capacity.  Bars are suspended from selling alcohol.

St. Augustine/St. Johns County Reopening

What You Need to Know About Booking With Coastal Realty FL 

Our company has taken a very flexible approach to our normal cancellation policy. We understand the impact that this pandemic has had on everyone and we continue to work with our rental owners and guests through this difficult time. We also know that our online travel agency partners that we work with, including Airbnb & Vrbo, have also adopted more flexible policies, and we are adhering to those.

 

For reservations made prior to March 13, 2020:  Guests have the option to reschedule their reservation to a future date OR receive a full refund of the amount paid, minus the cost of our nominal reservation fee (ranges from $30-$70, depending upon the property).  

 

2021 Snowbirds:  Notifications of cancellation need to be made no later than 3 months prior to arrival. 

 

For reservations made after on or after March 13, 2020:  Guests have the option to reschedule their reservation to a future date.  These reservations, as well  as any new reservations made, will be subject to our normal cancellation policy.

 

Housekeeping & CDC Guidelines

Housekeeping has always been an integral aspect of our business, and we have ensured that our housekeepers are continuing with the same high standards that we have always required of them. We have put additional sanitizing and disinfecting measures in place across all of our properties, as required by the CDC.

 

CDC Resources
CDC Safety Plans

 

 

We understand the uncertainty facing everyone as we navigate through this time together. If you should have any questions or concerns, please Contact Us and we will be more than happy to help you. Please continue to stay informed. We have included a few websites that are the best resources for the current state of affairs:

 

 

Our company's goal is to protect its team members, partnering owners, vendors, and guests in all aspects of our business. We sincerely hope that everyone remains safe and healthy during this time, and we look forward to seeing you all again in St. Augustine Beach!